SHIPPING
Free standard shipping on all orders over $100
$10 Flat rate shipping - using Sendle Couriers (2 to 4 business days)
$15 Express shipping
$4.95 standard shipping with Australia Post for the purchase of greeting cards only. This is capped at a total RRP value of $40 and can take from 7 - 10 business days.
We use Sendle Couriers for International shipping, delivery time frame;
New Zealand - 10 to 16 working days
North America, Western Europe, Asia and the Pacific - 10 to 28 working days
Rest of the World - 14 to 30 working days
Orders will be dispatched within 1-2 business days, this may change during peak periods. Orders placed on weekends or public holidays will be dispatched the following business day.
Once your order is dispatched, you’ll receive a confirmation email with all the necessary shipping details.
If you are located in Melbourne, Sydney, Adelaide or Brisbane you should receive your order within 3-8 business days. Orders being shipped throughout the rest of Australia will arrive within 4-10 business days.
* Shipping times are based on the day of dispatch, not the purchase date.
IN-STORE PICKUP
You are welcome to pick up your order from our Coburg store. Please select ‘In-store Pick-up’ at checkout, you will be notified when you order is ready for collection.
Please allow 1-2 business days for in-store pickup. Our staff will notify you when your order is ready for collection. Available to customers with Victorian addresses only.
There is no charge for in-store pickup.
In-store pick ups can be collected from Coburg North Lotto, Shop 2/180 Gaffney St, Coburg North VIC 3058.
RETURNS
We will gladly refund or exchange your item up to 14 days from the date of dispatch. The returned item must be unopened, unused and in its original condition. Postage will not be refunded for change of mind return and exchange.
To initiate the return process please email info@northwestgifts.com.au with your order number and items you want to return.
Use a shipper of your choice to return the items. The customer is responsible for the additional postage charges.
We also accept in-store returns, exchanges and refunds.
Please allow 3-5 business days for your return to be processed and refund to be issued.
Refunds for damaged, faulty or incorrect items
If your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).
In this case, please contact us on info@northwestgifts.com.au before sending your order back so that we can approve the return and issue you with a reply paid label so that you won't need to pay for your return shipping.
Exchanging via post
We do not offer an exchange service. Place a new order online for the product you have in mind and then initiate a refund for original item purchased.
Returning or exchanging in-store
Please bring your original order confirmation and your item to the store. The goods must comply with the conditions for return or exchange described above. The store can then process a refund or exchange for you.