Refund policy

We will gladly refund or exchange your item up to 14 days from the date of dispatch. The returned item must be unopened, unused and in its original condition.  Postage will not be refunded for change of mind return and exchange. 

To initiate the return process please email info@northwestgifts.com.au with your order number and items you want to return. 

Use a shipper of your choice to return the items. The customer is responsible for the additional postage charges.  

We also accept in-store returns, exchanges and refunds. 

Please allow 3-5 business days for your return to be processed and refund to be issued.

Refunds for damaged, faulty or incorrect items

If your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).

In this case, please contact us on info@northwestgifts.com.au before sending your order back so that we can approve the return and issue you with a reply paid label so that you won't need to pay for your return shipping.

 

Exchanging via post

We do not offer an exchange service.  Place a new order online for the product you have in mind and then initiate a refund for original item purchased.  

Returning or exchanging in-store

Please bring your original order confirmation and your item to the store. The goods must comply with the conditions for return or exchange described above. The store can then process a refund or exchange for you.